Frequently Asked Questions
Everything you need to know about your Brookstone experience.
What is the standard shipping timeframe for home furniture?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via white-glove service typically arrive within 2-3 weeks depending on your location.
What is your return policy for home decor and bedding?
We offer a 30-day return window for most items in their original packaging. Please note that for hygiene reasons, used bedding and pillows cannot be returned unless there is a manufacturing defect.
Do Brookstone products come with a warranty?
Yes, all our primary electronics and furniture items come with a limited one-year warranty covering manufacturing defects. Extended protection plans are also available for purchase at checkout.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also view your order status at any time by logging into your Brookstone account.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. Shipping rates and delivery times for international orders are calculated at checkout based on the destination and package weight.